"easyJet reveals cyber-attack exposed 9m customers' details"
Brits have been breached!Millions of easyJet customers have had their data breached and may be due compensation. If you have ever been an easyJet customer, your details may have been stolen!
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If you have been affected by the easyJet data breach, we can help you make a no-win, no-fee data breach compensation claim.
Check my eligibilityIn the media
"easyJet reveals cyber-attack exposed 9m customers' details"
"easyJet admits it was aware of ‘highly sophisticated cyber attack’ that affected 9 million customers as early as January"
"easyJet admits data of nine million hacked"
"easyJet targeted in cyber attack - email and travel details of 9 million customers hit"
If any of the following apply to you, it's worth using our free, online check
Email or Text Notification
If your data has been breached, easyJet should have sent you an email to notify you of the breach. If you are unsure if you received this, check your email history, particularly between April and June 2020.
Fraud Victim
If you are an easyJet customer and you have been the victim of debit/credit card fraud in 2020, you may have been a further victim of the easyJet data breach.
Over 18
You are only eligible to make a claim if you are over the age of 18. If you were under 18 when your data was breached, but are over 18 now we may still be able to help you.
Justice in numbers
How easyJet's data breach occurred ...
January 2020
easyJet discovered that it had been the victim of a data hack. It engaged forensic experts to investigate the issue. easyJet also notified the National Cyber Security Centre and the Information Commissioner’s Office (ICO).
April 2020
easyJet notified those customers whose credit card details had been impacted in this breach.
19th May 2020
easyJet finally admits publicly to the hack and reveals that nine million customer details were lost in data breach.
26th May 2020
By this date, all customers affected by the easyJet data breach should have been informed by the airline.
On 19th May 2020, easyJet confirmed that it had been the target of an attack from a highly sophisticated source.
The information included in the easyJet data breach includes:
*Travel details are those details that you input when booking a flight or holiday, such as your name, email address, origin airport and your destination, and departure date.
Those involved booked flights from 17 October 2019 to 4 March 2020.
easyJet reported itself to the Information Commissioner’s Office (ICO) and the National Cyber Security Centre. However, there was a significant delay before the airline told customers that their information was in the hands of cybercriminals.
While easyJet was the victim of a cyber-attack, it is the one who controlled your personal information. If poor security processes allowed the breach to happen, easyJet is responsible.
Under current data protection legislation, easyJet must inform everyone who is affected by this data breach. It is understood that customers involved in the easyJet data breach will have been notified no later than the 26th of May. Everyone who had their financial information hacked was informed in early April. If you have been a customer of easyJet, we advise you to keep an eye out for this communication (and check your spam folder in case it was directed there).
Register via our online form for further advice about what to do. We will keep your details (securely of course!) and add you to our list of claimants.
If you have been a part of this breach you should have been contacted by easyJet by 26th May 2020. Everyone who receives this confirmation can make a data breach claim.
Register with us ASAP. This guarantees that you will form part of the compensation claims that will be lodged by us. There are strict time limits in place for making data breach claims, so it’s important to act now.
To make the strongest possible claim on your behalf, we always ask for evidence to support your claim. This could include things like:
We would also seek confirmation that, as far as you are aware, your information was not put at risk by another data breach.
Please make sure you keep all supporting documents safe as these may be required at a later date.
Just a few of our happy customers after receiving their refund
"After getting nowhere with our flight claim directly with the airline for 18 months, we used yourselves."
The process was quick and easy, and with occasional follow-up we had a settlement from the airline within 3 months. Thanks for helping us reach a resolution.
"Thank you for all your help, you have made this process so easy and all I had to provide was initial, basic details and everything else was completed by you."
Like many others, this is maybe something an individual would never get round, so the commission is minimal in comparison.
"Many thanks for the good news."
Many thanks for all your help (in particular Stephen) in this matter Have a great Christmas and New year too!
"I got nowhere with the airline so contacted yourselves."
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"What an excellent service. Totally easy and stress-free!"
Couldn’t quite believe the cheque. Thank you so much. I was convinced we weren’t going to get any more money.
Don't miss your refund
Through this group action, we are holding easyJet to account for failing to protect your private information. You can receive financial compensation for your losses and together we can force airlines to implement better data security.
Check my eligibilityPrivacy Policy
Who are we?
Riteway Claims Limited are known as the “controller” of your personal data. This means we decide how your personal data is processed and for what purposes. This Privacy Policy explains how we use any personal information you provide to us.
What is our legal basis for processing your personal data?
As you have instructed Riteway Claims Limited to act on your behalf we have a legitimate interest to process the personal information that you provide to us as our client. Our legitimate interests are summarised below:
What types of data to you hold / collect?
We will not collect any personal data from you we do not need in order to provide and oversee our service to you. The following types of personal data are collected, held, and processed by the Practice:
| Category | Type of data | Purpose of data |
|---|---|---|
| Personal | Name, Previous Name, Date of Birth | To contact you, identification, Anti-Money Laundering. |
| Contact | Email address, postal address, telephone numbers | To contact you, identification, Anti-Money Laundering |
| Financial | Bank account | Anti-Money Laundering; to send any payments to you |
What do you do with my data?
The legitimate business activities we and our associated companies use your information for includes some or all of the following:
Our use of your information is subject to your instruction, the Data Protection Bill 2018/GDPR, and our duty of confidentiality.
Sharing your personal data
Your personal data will be treated as strictly confidential, and your basic contact information will be shared only with appointed data processors and solicitors who work in partnership with Riteway Claims Limited. We may also share your data with third parties that offer services and products outside our remit, but we would only do this with your informed consent. Your data will not be transferred outside the European Economic Area (EEA).
What are your rights?
Whenever we process data for the purposes stated above we will ensure that we always keep your Personal Data rights in the highest regard and take account of these rights.
Unless subject to an exemption under the Data Protection Bill 2018/GDPR, you have the following rights with respect to your personal data:
Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.
To exercise all relevant rights you can contact us at the below:
Email: members@ritewayclaims.co.uk
Tel: 0208 428 3692
Riteway Clims Limited
Kebbell House, Suite A9
Carpenders Park
Watford
Herts
WD19 5EF
Further processing
If we or our associated companies wish to use your personal data for a new purpose, not covered by this Privacy Policy, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
Due to the innovative nature of Riteway Claims Limited, in the future we or our data processors may have other products that may be of interest to you.
You can opt out of this service by emailing us at members@ritewayclaims.co.uk.
You are entitled to cancel your claim with no obligation within 14 days of our solicitors sending you their relevant documents by contacting our solicitors directly. After the initial 14 days you can still terminate your contract with our solicitors who will advise if there are any possible charges to you if they have already won your claim.